Frequently Asked Questions

• Add products individually or bulk upload items through spreadsheet import for faster setup.
• Organize products into categories, collections, and featured groups for easier discovery.
• Recommend related or frequently bought items to increase cart value and conversions.
• Showcase curated collections on the homepage, app, or seasonal campaign sections.
• Mark products as best sellers, temporarily hide items, or set items as out of stock instantly.
• Create multiple variants such as size, weight, color, or pack type with separate pricing.
• Upload unique images for each variant to help customers make better buying decisions.
• Update pricing, descriptions, availability, and display sequence anytime from your dashboard.

• Set delivery methods such as pickup, home delivery, or express delivery options based on your business model.
• Manage store profile details including name, address, contact information, and service locations.
• Configure business hours, opening days, holiday closures, and temporary unavailability with ease.
• Set up payment methods including online payments, wallet, cash on delivery, or custom options.
• Upload banners and promotional visuals to highlight offers, announcements, or seasonal campaigns.

• Add new customers manually or update existing customer profiles anytime from the admin dashboard.
• Edit customer contact details such as name, phone number, email, and account information.
• Add, update, or manage multiple customer addresses for smooth deliveries and repeat orders.
• View complete customer order history to understand purchase patterns and support service requests.
• Quickly block or unblock customers when required for security, misuse, or account control.
• Access customer records in one place to improve communication, retention, and operational efficiency.

• Create custom user groups with role-based permissions to allow or restrict access to specific modules.
• Add users under selected groups so each team member only sees functionality relevant to their role.
• Use pre-defined operational roles such as Delivery Boy / Rider, Picker, Captain, Kitchen, and POS User.
• Create additional custom roles for managers, supervisors, accountants, or any other business needs.
• Manage login access, responsibilities, and permissions from one centralized admin dashboard.
• Improve accountability, data security, and workflow efficiency with structured team access controls.

The Store Admin can do the following for each order placed:

• View orders in multiple formats including list view, calendar view, map view, or delivery slot view.
• Track order volumes instantly with status-wise counts for pending, processing, completed, or cancelled orders.
• Process each order smoothly from confirmation to packing, dispatch, and final delivery.
• Access complete order history for quick reference, repeat orders, or customer support needs.
• Print pick lists, order summaries, invoices, and bills to streamline fulfillment operations.
• Use built-in chat support and generate refunds directly from the dashboard when required.

• Launch simple offers with percentage or flat discounts on cart value.
• Issue refund vouchers to retain customers and encourage future purchases.
• Create loyalty vouchers to reward repeat customers and boost retention.
• Run reward vouchers for referrals, milestones, or special campaigns.
• Offer free items when customers reach a defined cart value.
• Promote special discounts on order volumne for reduced delivery charges.

• Create and manage riders from User Management.
• Assign riders for deliveries and monitor active delivery operations with ease.
• Access rider delivery reports to track completed, pending, and cancelled orders.
• Generate rider payout reports for commissions, settlements, or payment processing.
• Provide riders with secure web access for assigned delivery tasks and updates.
• Improve delivery accountability, speed, and operational visibility from one dashboard.

• Manage homepage sections for the customer portal and app with easy drag-and-drop sequencing.
• Upload promotional banners and link them to specific pages, categories, or campaign sections.
• Control content blocks, featured areas, and how sections appear on the homepage.
• Configure item listing pages with preferred product details, filters, and display elements.
• Update content pages such as about us, policies, help pages, and informational sections.
• Manage SEO titles, descriptions, and content to improve search visibility and organic traffic.

• Allow customers to purchase gift vouchers in selected values directly from your store.
• Enable gifting to other users with easy sharing and invitation to join your platform.
• Let recipients redeem vouchers seamlessly during checkout for faster purchases.
• Increase prepaid sales while introducing new customers to your brand.
• Track voucher purchases, redemptions, balances, and usage through detailed reports.

• Let customers install your store directly from the browser onto their mobile device.
• Provide a fast, smooth, and app-like experience with quick access from the home screen.
• Avoid app store approvals, delays, and recurring maintenance for separate mobile apps.
• Keep customers engaged with responsive design and seamless browsing across devices.
• Launch faster while reducing development and distribution costs.
• Strengthen your brand presence with a downloadable mobile shopping experience.

• Allow customers to rate and review each purchased product individually after delivery.
• Collect separate ratings for the store experience, delivery rider, and overall service.
• Showcase genuine customer reviews to increase confidence and future conversions.
• Identify service gaps and product issues through direct customer feedback.
• Access detailed review and rating reports with trends and performance insights.
• Use feedback data to improve operations, customer satisfaction, and repeat business.

• Allow customers to raise refund requests directly from their order history.
• Configure refund request windows based on your business return and refund policies.
• Review request details, approve or reject claims, and maintain full control.
• Process multiple partial refunds for a single order with tracking to avoid duplicate errors.
• Refund through original payment mode, wallet, or refund voucher when enabled.
• Access refund reports for reconciliation, monitoring, and customer service management.

• Configure minimum wallet top-up amount, charges, transfer limits, and maximum wallet usage per order.
• Allow customers to add money to their wallet for quicker and smoother checkout.
• Enable wallet balance transfers to other users based on your selected rules and limits.
• Let customers view complete wallet history including credits, debits, and transfers.
• Use wallet balance seamlessly during checkout and combine with other payment options if allowed.
• Credit approved refunds directly to customer wallets and access wallet reports for tracking.

• Allow customers to create multiple wishlists based on shopping needs, occasions, or product categories.
• Enable daily, weekly, or monthly reminders so customers never miss planned purchases.
• Let users add products directly to a wishlist from item detail pages with one click.
• Allow customers to save all products from a past order into a wishlist instantly.
• Convert any wishlist into a cart quickly for faster repeat checkout.
• Improve retention and recurring orders by simplifying planned shopping behavior.

• Configure subscription settings based on your store’s delivery and fulfillment model.
• Select products that can be offered in subscription mode alongside one-time purchase options.
• Let customers choose plans such as daily, weekly, bi-weekly, monthly, or annual delivery.
• Enable customers to pause, resume, or cancel subscriptions based on your rules.
• Automate order creation and scheduling as per the selected subscription cycle.
• Improve retention, demand forecasting, and repeat sales with predictable recurring orders.

• Add cuisine categories such as Indian, Italian, Fast Food, Beverages, and more.
• Create item choices like size, spice level, crust type, meal options, or combos.
• Offer paid or free add-ons such as cheese, toppings, extras, or side items.
• Build multiple variations within the same menu item to improve customer choice.
• Enable a smoother ordering experience for dine-in, takeaway, or delivery businesses.
• Increase average order value through upsells, combos, and premium add-ons.

• Mark selected products as prescription-required before checkout.
• Allow customers to upload one or multiple prescriptions while placing an order.
• Enable admin teams to review prescriptions during order processing and approval.
• Separate prescription and non-prescription items for smoother operations.
• Maintain a convenient ordering flow for medicines and healthcare products.
• Improve compliance, customer trust, and efficiency for pharmacy deliveries.

• Record stock inward for new purchases, replenishment, or supplier deliveries.
• Track stock outward automatically through sales, transfers, or manual adjustments.
• Maintain damaged or expired stock entries for accurate inventory records.
• Configure stock methods such as item-level, variant-level, or manual stock control.
• Set reorder levels and receive alerts when stock is running low.
• Notify customers automatically when out-of-stock items become available again.

• Run campaigns through Email, SMS, and in-app notifications from one dashboard.
• Build customer contact lists using filters such as purchase history, activity, location
• Create and save reusable campaign templates for faster future promotions.
• Schedule campaigns for later or launch instantly based on business needs.
• View campaign logs, and communication history for tracking.
• Improve engagement, repeat purchases, and customer retention with targeted messaging.